At Onsite Helper, we are all about our clients. We are happy to earn your business each day because we are passionate about the work we do. We strive to render exceptional service that is so fantastic you will be asking us to come back! We offer clients a choice of how they wish their IT services to be managed. Whether you want general IT support, a VIP IT support experience or managed services, there is an option that suits your requirement.
| Managed Services Bundled | Managed Services | VIP IT Support | Casual Helpdesk |
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| Business requirement | |||
| Prevent downtime, security threats & data loss - ideal for businesses with 5+ staff, includes antivirus, web protection, mail protection & patch management | Prevent downtime, security threats & data loss - ideal for businesses with 5+ staff | You don't require monitoring/maintenance or enhanced security but do require super fast response time | You don't require immediate attention. This is the cheapest option |
| Monthly cost | |||
| $29 per PC & $99 per server | $24 per PC & $95 per server | $0 | $0 |
| IT support costs | |||
| $152 per hour, upto 28% discount when purchase bulk hours | $152 per hour, upto 28% discount when purchase bulk hours | $168 per hour, upto 25% discount when purchase bulk hours | $152 per hour, upto 28% discount when purchase bulk hours |
| Find out more | Find out more | Find out more | Find out more |
| Whats included | Managed Services Bundled | Managed Services | VIP IT Support | Casual Helpdesk |
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| 4 hour response time Service Level Agreement |  |
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| Onsite & Remote IT Support | |
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| 14 days billing terms | |
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| Savings for pre-paid hours purchase | |
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| Immediate phone access to level 2 Engineer (if available) | |
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| Monitoring & Alerts of computers & servers | |
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| Yearly maintenance of computers & servers | |
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| Yearly security audit | |
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| Yearly IT review to identify ways to improve business with IT | |
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| Fortnightly email reports of computers & servers health | |
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| Weekly Patch management | |
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| Managed antivirus | |
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| Web protection | |
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| Mail protection | |
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VIP Full Managed Services package is best suited for businesses with 5 or more staff or those who cannot afford downtime due to IT issues. This package takes a proactive rather than a reactive approach to IT service management.
Hover your mouse over the items below to see an explanation of whats included for monitoring & maintenance of this item.
Clients will be sent an invoice for monthly billing in advance. Ongoing IT support will need to be purchased as pre-paid hours, Managed services clients can purchase the general helpdesk support hours and receive VIP IT support hours at no extra cost. There are also options for unlimited IT support for fixed monthly billing to cover all your IT issues as well as proactive monitoring & maintenance. Speak to our sales team to find out more. Send us an email on sales@onsitehelper.com or call 03 9999 3106
The VIP IT Support package is ideal for businesses with any level of IT support services requirement that want fast resolution of their IT issues without the need or cost of monitoring or maintenance. This package has:
| Blocks purchased | 2hr | 5hr | 10hr | 20hr | 50hr | 100hr |
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| Rates/hr | $168 | $159 | $147 | $140 | $134 | $126 |
| Total upfront payment EX GST | $336 | $795 | $1,470 | $2,800 | $6,700 | $12,600 |
| Total upfront payment INC GST | $369.60 | $874.50 | $1,617 | $3,080 | $7,370 | $13,860 |
| Expiry date (months)# | N/A | N/A | N/A | N/A | N/A | N/A |
| Percentage savings | 0 | 5.35% | 12.50% | 16.67% | 20.24% | 25.00% |
For businesses who want to have the flexibility and cheapest rate for IT support services and do not require immediate resolution of their IT issues, this type of support is ideal.
| Blocks purchased | 2hr | 5hr | 10hr | 20hr | 50hr | 100hr |
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| Rates/hr | $152 | $139 | $134 | $126 | $119 | $110 |
| Total upfront payment EX GST | $304 | $695 | $1,340 | $2,520 | $5,950 | $11,000 |
| Total upfront payment INC GST | $334.40 | $764.50 | $1,474 | $2,772 | $6,545 | $12,100 |
| Expiry date (months)# | N/A | N/A | N/A | N/A | N/A | N/A |
| Savings | 0 | 8.55% | 11.84% | 17% | 21.71% | 28% |
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Monday to Friday |
18:00 – 23:00 |
$229 per hour or 1.5 * prepaid hours (minimum 1 hour) |
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23:00 – 08:00 |
$379 per hour or 2.5 * prepaid hours (minimum 1 hour) |
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Saturday & Sunday |
09:00 – 17:00 |
$229 per hour or 1.5 * prepaid hours (minimum 1 hour) |
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17:00 – 09:00 |
379 per hour or 2.5 * prepaid hours (minimum 1 hour)$ |
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Public holidays |
All day / night |
$499 per hour or 3.5 * prepaid hours (minimum 1 hour) |
A comprehensive Security Audit is great way to determine vulnerabilities that may exist in your business. You will have a security expert visit your business and perform the audit of your choosing. All Audit Packages include internet/network, backup and email audit. A report will then be provided to you with recommended action plan.
| Micro or cloud Business audit $299 | Network Attached Storage (NAS) Business audit $399 | Windows/Mac Server business audit $499 |
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