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How does managed services fit your business?

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Just like water and electricity, the IT infrastructure has become an integrated and indispensable resource for all types of businesses. Moreover, business operations and staff productivity are highly reliant on the IT system of the company, which is why you should hire expert help to put everything together.

As your managed service provider, we are your go-to consultants for all your IT needs. We look after your network and systems so you can focus on growing the business.

We also make sure that your data is secure, and your systems aren’t susceptible to any threats (old or new). IT security is of great concern nowadays, for both small and medium businesses, and should be handled by experienced technicians.

Here, at Onsite Helper, we offer top-of-range IT support services with an “in-house” feel.

What is an in house feel and service desk sections?

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While we are based outside your business, we operate as your very own in-house IT department. You have access to knowledgeable, understanding and helpful IT professionals for all your technology needs.

If you have problems or questions, we provide advice and assistance for a wide range of areas, such as hardware, software, operating systems, utilities and more. We can act as your single point of contact with the IT world. We care about the state of your business and the engine that drive everything forward: your IT system!

Service Desk

The Service Desk is based on a tiered system and is staffed by professionals from a wide range of technical backgrounds. Thus, any problem will be solved by the most qualified professionals for the job!

Our Service Offerings

Managed Security

All your servers and computers’ security are covered

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Cloud Hybrid

All the benefits of Managed security, plus cloud licencing and some support included

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Complete Management

The ultimate package which takes care of all your Business IT needs. Get some peace of mind with a fixed monthly cost!

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We Solve your Business Challenges

Priority Support

We offer a response time SLA (Service Level Agreement) of 4 hours. This means we need to respond and start work on your issue (if applicable). This ensures clients on SLA packages are top priority.

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24/7 Monitoring

We monitor the health of your computers and servers (see details below). The Managed Security package does not include applying fixes to the issues so we will notify you of the issue and provide a quote to fix. The Cloud Hybrid Managed and Complete Management do include free fixes to the issues identified.

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IT Maintenance

We either come to your office or perform the maintenance remotely. This is necessary to keep your computers and servers fast and secure, and will extend their operational life, which translates in lower investments in hardware equipment.

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Technology Consulting

Our role as Virtual CTOs is to align your organization’s IT strategy with its overall objectives. As such, we will be your trusted advisors, making sure your business is moving forward with technology and IT is being managed well.

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Backups

We often find that businesses, regardless of their size, are at risk of data loss as their backup system is non-existent, incomplete or not working as it should. The issue of a backup strategy tends to get into focus only when something bad happens, but by this stage it may be too late. Onsite Helper follows the best practices recommended by specialists and manages the backups for a wide range of businesses (whether backing up onsite, offsite, or cloud services). For instance, we follow the 3-2-1 rule to keep your data safe in any failure scenario. As such, important data should have at least 3 copies, stored on different media, and kept at different locations.

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Business Continuity

It’s important to understand that Business Continuity is not a backup system. It’s a system that allows your business to continue to operate should a disaster strike your critical IT network. Often, the recovery from backups is a long process (it may even take a few days or more), and this is time during which your business doesn’t operate. Onsite Helper has solutions that can reduce downtime to minutes rather than hours or days, in the event of a disaster.

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Are You Ready to Reach Your Digital Goals? Call us Today!

Whether it’s iOS, Android or Web Based, with our application development services in Melbourne we can give you ideas and options that best suit your products, business, scale, target market and revenue streams. Talk to our web application development team in Melbourne today to bring your vision to life. Let’s make something great.

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