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Software as a Service (SaaS) Backups

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More and more we are storing our data not only locally on computers and servers but also on cloud based applications (known as software-as-a-service (SaaS)) such as Google for Work and Office 365.

Despite the robustness of SaaS systems, it is not infallible and data loss can still happen. The most common ways business loses data in the cloud include:

Migration errors where data is lost during the migration process either by sync inaccuracies, human error or overwriting of data.

Accidental deletion particularly when the problem is left undetected and the data “ages out” of the trash can. It can also be caused by accidentally overwriting of the correct copy with incorrect information. Many cloud platforms cannot fix this problem easily.

Malicious insiders such as disgruntled employees or contractors consciously and maliciously destroying data. The degree of damage will depend on the authorisation and access granted to the user.

Rogue applications in the form of add-on applications which corrupt, delete or duplicate existing data. This is a real threat considering for example salesforce.com’s

AppExchange now boasts almost 2,000 apps and 1.9 million installs.

Departing employees and closing down of accounts often means closing down of access to associated data. It is important that there is a backup of the data prior to deactivation.

The general security protocols of SaaS providers is that they do not have backups of your data. So if you lose your data due to one or more of the above scenarios, it is highly unlikely that it can be recovered. If it can, you will be charged a premium.