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At Onsite Helper, we are all about our clients. We are happy to earn your business each day because we are passionate about the work we do. We strive to render exceptional service that is so fantastic you will be asking us to come back! We offer clients a choice of how they wish their IT services to be managed. Whether you want general IT support, a VIP IT support experience or managed services, there is an option that suits your requirement.

What type of support arrangement best suits your business?
Managed Services Bundled Managed Services VIP IT Support Casual Helpdesk
Business requirement
Prevent downtime, security threats & data loss - ideal for businesses with 5+ staff, includes antivirus, web protection, mail protection & patch management Prevent downtime, security threats & data loss - ideal for businesses with 5+ staff You don't require monitoring/maintenance or enhanced security but do require super fast response time You don't require immediate attention. This is the cheapest option
Monthly cost
$29 per PC & $99 per server $24 per PC & $95 per server $0 $0
IT support costs
$152 per hour, upto 28% discount when purchase bulk hours $152 per hour, upto 28% discount when purchase bulk hours $168 per hour, upto 25% discount when purchase bulk hours $152 per hour, upto 28% discount when purchase bulk hours
Find out more Find out more Find out more Find out more
Whats included Managed Services Bundled Managed Services VIP IT Support Casual Helpdesk
4 hour response time Service Level Agreement
Onsite & Remote IT Support
14 days billing terms
Savings for pre-paid hours purchase
Immediate phone access to level 2 Engineer (if available)
Monitoring & Alerts of computers & servers
Yearly maintenance of computers & servers
Yearly security audit
Yearly IT review to identify ways to improve business with IT
Fortnightly email reports of computers & servers health
Weekly Patch management
Managed antivirus
Web protection
Mail protection
VIP Full Managed Services (12 months minimum term; limited to only 20 clients)

VIP Full Managed Services package is best suited for businesses with 5 or more staff or those who cannot afford downtime due to IT issues. This package takes a proactive rather than a reactive approach to IT service management.

Hover your mouse over the items below to see an explanation of whats included for monitoring & maintenance of this item.

Remote monitoring, maintenance & security audit of: Cost (Ex GST)/month Get quote (specify quantity)
Computer desktops/laptops/workstations $24  (type in a number)
Servers (Windows, Apple & Linux) $94
Network Attached Storage (NAS) $39
Printers $9
Network devices (Routers & managed Switches) $19
Weekly Patch management $2 yes no
Managed antivirus $4 yes no
Web protection $2 yes no
Mail protection $3 yes no
Offsite server/computer Backup - image with continuity 7 cents per GB + $10 for software  (size in GB)
Offsite data Backup - data only 7 cents per GB + $5 for software yes no
Complete Security Solution - 10% discount when bundled all. 10% discount yes no
 
Submit Quote

Clients will be sent an invoice for monthly billing in advance. Ongoing IT support will need to be purchased as pre-paid hours, Managed services clients can purchase the general helpdesk support hours and receive VIP IT support hours at no extra cost. There are also options for unlimited IT support for fixed monthly billing to cover all your IT issues as well as proactive monitoring & maintenance. Speak to our sales team to find out more. Send us an email on sales@onsitehelper.com or call 03 9999 3106

VIP IT Support (Guaranteed response in under 4 hours)

The VIP IT Support package is ideal for businesses with any level of IT support services requirement that want fast resolution of their IT issues without the need or cost of monitoring or maintenance. This package has:

  • SLA of 4 hour response time to email/ticket
  • Immediate access to technician on phone if available
Blocks purchased 2hr 5hr 10hr 20hr 50hr 100hr
Rates/hr $168 $159 $147 $140 $134 $126
Total upfront payment EX GST $336 $795 $1,470 $2,800 $6,700 $12,600
Total upfront payment INC GST $369.60 $874.50 $1,617 $3,080 $7,370 $13,860
Expiry date (months)# N/A N/A N/A N/A N/A N/A
Percentage savings 0 5.35% 12.50% 16.67% 20.24% 25.00%
Casual Help desk support (typical response time 2 - 48 hrs)

For businesses who want to have the flexibility and cheapest rate for IT support services and do not require immediate resolution of their IT issues, this type of support is ideal.

Blocks purchased 2hr 5hr 10hr 20hr 50hr 100hr
Rates/hr $152 $139 $134 $126 $119 $110
Total upfront payment EX GST $304 $695 $1,340 $2,520 $5,950 $11,000
Total upfront payment INC GST $334.40 $764.50 $1,474 $2,772 $6,545 $12,100
Expiry date (months)# N/A N/A N/A N/A N/A N/A
Savings 0 8.55% 11.84% 17% 21.71% 28%

After hours (emergency support)

 

Monday to Friday

18:00 – 23:00

$229 per hour or 1.5 * prepaid hours (minimum 1 hour)

23:00 – 08:00

$379 per hour or 2.5 * prepaid hours (minimum 1 hour)

Saturday & Sunday

09:00 – 17:00

$229 per hour or 1.5 * prepaid hours (minimum 1 hour)

17:00 – 09:00

379 per hour or 2.5 * prepaid hours (minimum 1 hour)$

Public holidays

All day / night

$499 per hour or 3.5 * prepaid hours (minimum 1 hour)

IT Security Audits

A comprehensive Security Audit is great way to determine vulnerabilities that may exist in your business. You will have a security expert visit your business and perform the audit of your choosing. All Audit Packages include internet/network, backup and email audit. A report will then be provided to you with recommended action plan.

Micro or cloud Business audit $299 Network Attached Storage (NAS) Business audit $399 Windows/Mac Server business audit $499
For details of what's included in the IT security Audit please click here
Pay an invoice
Invoice Number:
Business Name or First/Last Name:
Amount $: